Refund Policy

Last Updated: 28-Oct-2025

1. Scope
This Refund Policy applies to all Services provided by Transition Technologies Limited (UK) and its registered affiliate in Pakistan, purchased through www.hostingorphic.com.

2. Non-Refundable Services
Due to the nature of the following services, all fees paid are non-refundable:

• Domain Name Registrations & Transfers: Fees are paid directly to third-party registries and are non-recoverable.

• SSL Certificates: Once an SSL certificate is issued, it is a unique digital product that cannot be resold or reused.

• Dedicated Servers & VPS Services: These services involve the immediate and exclusive allocation of physical or virtual resources to you.

• Add-on Services & Licenses: Including but not limited to dedicated IP addresses, professional email services, WHMCS/licensing, and SiteLock.

• Administrative Fees: Such as domain recovery fees, late payment fees, or manual service fees.

3. Refundable Services

• Web Hosting Services (Shared & Reseller): We offer a 30-day money-back guarantee from the date of the initial sign-up. If you are dissatisfied with our core hosting service for any reason, you may request a full refund of the hosting fee paid.

• This guarantee is a goodwill gesture and does not apply to any of the non-refundable services listed in Section 2, even if they are part of a bundled package. The guarantee applies only to the first invoice of a new hosting account and does not cover service renewals.

4. Refund Eligibility and Process

• To be eligible, your refund request must be made within the first 30 days of service.

• Refunds will be issued only to the original payment method.

• We reserve the right to deny refunds for accounts that have violated our Terms of Service or Acceptable Use Policy.

• To request a refund, you must contact our billing department via email or phone using the details below.

5. Contact for Refund Inquiries
Email: hello@hostingorphic.com
Telephone: +44 (788) 324-8593 (UK) | +92 (300) 185-4820 (Pakistan)