Refund Policy
Last Updated: 28-Oct-2025
1. Scope
This Refund Policy applies to all Services provided by Transition Technologies Limited (UK) and its registered affiliate in Pakistan, purchased through www.hostingorphic.com.
2. Non-Refundable Services
Due to the nature of the following services, all fees paid are non-refundable:
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Domain Name Registrations & Transfers: Fees are paid directly to third-party registries and are non-recoverable.
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SSL Certificates: Once an SSL certificate is issued, it is a unique digital product that cannot be resold or reused.
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Dedicated Servers & VPS Services: These services involve the immediate and exclusive allocation of physical or virtual resources to you.
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Add-on Services & Licenses: Including but not limited to dedicated IP addresses, professional email services, WHMCS/licensing, and SiteLock.
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Administrative Fees: Such as domain recovery fees, late payment fees, or manual service fees.
3. Refundable Services
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Web Hosting Services (Shared & Reseller): We offer a 30-day money-back guarantee from the date of the initial sign-up. If you are dissatisfied with our core hosting service for any reason, you may request a full refund of the hosting fee paid.
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This guarantee is a goodwill gesture and does not apply to any of the non-refundable services listed in Section 2, even if they are part of a bundled package. The guarantee applies only to the first invoice of a new hosting account and does not cover service renewals.
4. Refund Eligibility and Process
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To be eligible, your refund request must be made within the first 30 days of service.
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Refunds will be issued only to the original payment method.
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We reserve the right to deny refunds for accounts that have violated our Terms of Service or Acceptable Use Policy.
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To request a refund, you must contact our billing department via email or phone using the details below.
5. Contact for Refund Inquiries
Email: hello@hostingorphic.com
Telephone: +44 (788) 324-8593 (UK) | +92 (300) 185-4820 (Pakistan)
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Useful Links
Pakistan Office
- Transition Technologies
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Plot No B-005 F6 Off 01
Precinct -05 Block Midway Commercial Bahria town
Karachi, Pakistan. - +92 (300) 185-4820
- hello@hostingorphic.com
UK Office
- 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
- +44 (788) 324-8593
- hello@hostingorphic.com
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