Privacy Policy for Hostingorphic.com

Privacy Policy
Effective Date: 24-Aug-2025

Hostingorphic is a trading brand of Transition Technologies Limited, a company registered in the UK and regulated under the Information Commissioner’s Office (ICO), Registration No: ZB687481

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, client portal, and hosting/billing services.

1. Information We Collect

When you use our services, we may collect the following information:

• Account Information: Name, email address, phone number, billing address.
• Billing Details: Payment method (credit/debit card, PayPal, bank transfer). Payment data is processed securely via third-party providers — we do not store full card details.
• Service Usage: Domain registration data (WHOIS), hosting account details, IP addresses, login history.
• Support Records: Communications via email, live chat, or support tickets.
• Cookies & Analytics: Website usage data (IP, browser type, pages visited, referral source, session duration).

2. How We Use Your Data

We use the information we collect to:

• Provide and manage hosting, domain, and billing services.
• Process payments and prevent fraud.
• Communicate with you about your account, services, or support requests.
• Improve our website, services, and security.
• Send service updates or promotions (you can opt out anytime).
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data under the following bases:

• Contract: To deliver hosting, billing, and domain services.
• Legitimate Interest: To maintain service security, prevent abuse, and improve our platform.
• Legal Obligation: To comply with UK, EU, and international regulations (e.g., HMRC, ICANN, anti-fraud).
• Consent: For optional marketing communications.

4. Cookies

We use cookies and similar technologies for essential site functionality, analytics, and advertising (Google Analytics, Meta/Facebook Pixel, Stripe, WHMCS session cookies).

You can manage cookies via your browser settings.

5. Data Sharing

We only share your personal data when necessary to provide services:

• Payment Processors (e.g., Stripe, PayPal, bank providers).
• Domain Registries/Registrars (ICANN, Nominet, etc.) when you register a domain.
• Service Providers (server infrastructure, email delivery, fraud prevention tools).
• Regulatory Authorities if required by law.

We do not sell or rent your personal data.

6. International Transfers

Your data may be transferred and stored on servers outside your country (e.g., UK, EU, US). We ensure adequate safeguards (standard contractual clauses, data processing agreements) are in place.

7. Data Retention

We keep your data only as long as necessary to:

• Maintain your hosting or billing account.
• Fulfil legal and tax obligations.
• Resolve disputes and enforce agreements.

Inactive client data is deleted or anonymised after [X years], unless legally required to keep it longer.

8. Your Rights

Under GDPR and data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal/tax obligations).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for marketing communications.

To exercise these rights, email us at hello@hostingorphic.com

9. Data Security

We apply strict technical and organizational security measures (encryption, firewalls, access controls) to protect your data. However, no online service is 100% secure, so we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://hostingorphic.com/privacy-policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Hostingorphic (Transition Technologies Limited)
📧 Email: hello@hostingorphic.com
📍 Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, UK

If you are not satisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint.